Support
Get the personalized support you and your organization need. From complete managed custom programming to working with your staff and other solution providers to integrate and/or train. We provide a variety of support and training packages to solve your needs.
Support and Training per Issue or Pre-Paid
Per Issue
| Item | Price | |
|---|---|---|
| Bug Fixes - (Determined by technical support if issue qualifies) | Free | |
| E-Mail support and setup assistance | 30 Days Free | |
| Per Issue Support (Does not include training/consulting) | $300.00 |
Pre-Paid Packages
| 8 Hours Pre-Paid Support/Training Package (Can be used for Training, Support, Custom Development) |
Best Buy $1,520 |
Support and Training by the Hour
We can provide support at a reduced hourly rate if you purchase a package each calendar year. These packages are billed weekly as you use your time. Support is billed in 15-minute increments with 15 minutes being the minimum amount you can use at one time. (Minimum charge applies to first billing and may represent a credit until sufficient time is used to meet the minimum charge). These are contracted blocks of time which result in a reduced hourly rate for programming, support, and customizations.
If you do not use your full package commitment, then the hourly rate changes to the rate met in the contract period and a $200 minnimum charge will apply.
Hourly Pricing
| Item | Price | |
| Customer owns new code | $250/hr | |
| No obligation and no minimum | $200/hr | |
| 100 hours per calendar year | $195/hr | |
| 200 hours per calendar year | $190/hr |
On-Site Development and Training
Our on-site support and training guarantees that you are up and running with your data integrated and your employees trained from the start. Call for scheduling. Weekend and evening programming available at a slightly higher rate.
Onsite Rates
| Item | Price | |
| Day Rate: Up to 8 hrs support and training on-site (travel not included) | $1600.00 | |
| Travel Day Rate: Travel is billed at half rate when less that 4 days are scheduled*. (If travel and work are on same day the day rates are prorated accordingly) | $600.00 | |
| Travel Expenses: All expenses related to travel are additional to the published rates. Call for scheduling options. Advance notice, flexibility of dates effect air fares and accommodation rates. | CALL |